Frequently Asked Questions

Centrally located in Savannah’s Historic District at 14 E Oglethorpe Ave.

Unfortunately, The Douglas does not allow guests under 21 years old.

It is — and it’s not your average continental spread. Expect a thoughtful breakfast with fresh, local ingredients each morning, complimentary for all overnight guests.

Yes, free Wi-Fi is available throughout the hotel.

Our front desk and concierge are here for anything you need, anytime — from last-minute dinner bookings to a bottle of bubbles waiting in your room.

We don’t have a gym on site — but we do have plenty of recommendations for scenic jogs, local yoga studios, and wellness experiences nearby. Savannah itself is our favorite way to stretch your legs.

We understand travel plans sometimes change unexpectedly, and we appreciate your understanding as a small, independently operated property. Each reservation plays an important role in how we plan and staff our team, allowing us to provide a high level of service to all guests.

To confirm your stay, a non-refundable deposit equal to one night’s stay will be charged seven (7) days prior to arrival. Once this deposit has been processed, reservations become non-refundable and cannot be canceled or modified.

Just get in touch with us directly by phone or email. We’re happy to help adjust dates or details.

(912) 236-1484 · info@thedouglas.com

Whenever we can, absolutely. Early arrivals and late departures are based on availability. Please reach out to our front desk in advance — or whisper it at check-in, we love a good secret request.

Check-in begins at 3:00 PM, and check-out is by 11:00 AM.

Valet parking is available for all overnight guests. Just pull up to our front entrance on East Oglethorpe Avenue and we’ll take care of the rest. You can reserve parking when you book your stay.

Yes, guests with electric vehicles can use the charging stations available in our valet garage.

The same twelve things, in every room.

• King Bed
• Aesop Soap
• Dyson Hair Dryer
• Steamer
• Phone with Direct Dial to Front Desk
• Hatch White Noise Machine
• Marshall Speaker
• High-speed Wifi
• Bath Robes
• In-Room Safe
• Smart TVs
• Apple TVs

Not inside each room — but on every floor, you’ll find a thoughtfully stocked complimentary mini bar with cold beverages, snacks, and essentials to make you feel at home. Think of it as your neighborhood pantry down the hall — help yourself, anytime.

We don’t offer traditional room service. The Douglas is designed more like a private residence than a conventional hotel — so instead, you’ll find inviting common areas, The Bar, and our stocked floor pantries for a quick grab-and-go. Need a late-night bite? We’re happy to recommend our favorite local spots that deliver.

We’ve partnered with a trusted local mobile spa to offer a selection of in-room treatments, available by appointment and tailored entirely to you. Services are available in the privacy of your room and are conducted by licensed professionals who bring everything needed to create a serene, spa-like experience without leaving the comfort of your room.

Massages are available in a range of styles, from heated stone to prenatal, from sports recovery to classic relaxation. We recommend reserving your treatment at least 72 hours in advance, though same-day bookings may be available depending on schedule. Pricing varies by duration and treatment type. Put on a robe, stay in the room. We’ll handle the rest.

The second and third floors are accessible by stairs or elevator.

Room Four is on the ground floor. It is our ADA-accessible room, filled with light; its soft palette and coastal ease give the space a breezy and welcoming feel.

See all the rooms

Complimentary gourmet breakfast is one of the signature experiences at The Douglas. Included with every stay, from 7 am to 11 am each morning, served à la carte.

Reserved exclusively for The Douglas guests, The Bar is open daily from 2 pm to 10 pm, offering a thoughtfully curated selection of cocktails, wine, beer, and spirit-free offerings. We invite you to settle in and stop by for an afternoon pick-me-up, a pre-dinner drink, or a quiet nightcap.

Each evening from 4 pm to 7 pm, guests are invited to the Parlor for a complimentary canapé station, a rotating selection of charcuterie, cheeses, and house-baked goods. It’s a simple pleasure, best enjoyed with a drink in hand from The Bar. No need to dress up (though you certainly can). Just stop by, settle in, and let the evening unfold.

Your stay includes more than just a room. Enjoy exclusive reservation access to Lester’s, our signature dining experience — guests of The Douglas can secure a table through the front desk. Tell them when you’d like to eat and they will arrange it.

lesterssavannah.com

Tell us before you arrive and we will take it to the kitchen. Breakfast is cooked to order à la carte rather than laid out as a buffet, so the earlier we know, the more we can do. Call the front desk on (912) 236-1484 or write to info@thedouglas.com.

The Douglas is located just about 11 miles from Savannah/Hilton Head International Airport, approximately a 24-minute drive by car.

Savannah is best explored on foot — charming squares and cobblestone streets included. For longer jaunts, we offer bikes!

We keep a small fleet of house bikes available for guest use. Bikes are available on a first-come, first-serve basis and can be checked out through the front desk.

Lester’s is next door, no walk at all. Chippewa Square is 3 minutes on foot, the Jepson Center for the Arts 4, the Telfair Academy 7, the Cathedral Basilica 8, River Street 11 and Forsyth Park 14.

Yes — The Douglas is the perfect backdrop for intimate gatherings, private dinners, and small celebrations. Reach out to our events team for details and bespoke planning.

The front desk will put you with the right person. Call (912) 236-1484 or write to info@thedouglas.com.

Gather at The Douglas

No, pets are not allowed on the premises.

Please refrain from smoking, as this is a smoke-free hotel. If you smoke in your room, a smoking fee will be applied.

The Douglas welcomes guests 21 years of age and older. The Douglas Hotel is an adults-only property, and we do not accommodate guests under the age of 21.

Room Four is our ADA-accessible room, located on the ground floor and filled with light. Located on the ground floor and fully ADA-accessible, this room centers comfort without ever losing its beauty.

The second and third floors are accessible by stairs or elevator.

For anything else you need us to arrange in advance, call the front desk on (912) 236-1484.